Section 07
Things people ask
before they book.
If your question isn't here, text it to us — the same crew that does the installs is who replies.
What does a "flat-price quote" actually mean?
Once you send us a photo of the wall and the TV model, we reply with a single fixed number for the whole job — including hardware, cable management, and clean-up. That number doesn't change unless you ask us to add a service (like swapping from a raceway to in-wall concealment). If we discover something on-site that wasn't visible in the photo, we stop and explain before doing anything.
Do I need to provide the mount, or do you bring one?
Either works. If you already bought a mount, bring it — we'll verify it's the right one for your wall and TV before drilling. If you'd rather skip the research, we keep stocked brackets on every truck (fixed, tilt, full-motion, pull-down) and charge them at retail. We don't mark them up.
Can you mount above a working fireplace?
Yes, with the right bracket. We use heat-aware brackets and routinely measure mantle clearance and surface temperatures before recommending a placement. For gas fireplaces with high heat outputs, we'll occasionally recommend against above-fireplace placement and suggest an adjacent wall instead — but that's a judgment call we make with you, not for you.
Will you hide the cables inside the wall?
On drywall walls, yes — using a code-compliant in-wall kit with a power relocation outlet. Brick, plaster-on-lath, and many rental units don't allow in-wall routing safely; in those cases we use a slim paintable raceway that disappears against the wall. We always recommend the cleanest option that's safe and legal for your specific wall.
What if the wall I want to mount on doesn't have studs in the right place?
Most modern brackets accommodate horizontal stud spacing of 16" or 24" out of the box. For unusual stud layouts, we use spanning bars that attach to two or three studs and provide a custom anchor pattern for the bracket. We never mount into drywall alone, but we can almost always find a way to anchor into structure.
How soon can you actually come?
Most weeks have same-week openings. Mornings and early afternoons book up first; late-afternoon slots usually have availability within 48 hours. Saturdays book about a week out. If you need same-day, text us and ask — we hold back a couple of slots each day for short-notice jobs.
What's covered by the 12-month workmanship guarantee?
Anything we installed — bracket, anchors, cable routing, patch work — that loosens, fails, or visibly deteriorates within 12 months. We come back and fix it at no charge. The guarantee doesn't cover damage from rearranging furniture, water leaks, or pulling on the TV — but realistically, those are conversations we have rather than lines we draw.
Are you insured? Background-checked?
Yes to both. We carry general liability insurance covering damage to your property up to $1M per incident. Every installer who shows up at your door has been background-checked through a third-party service before their first job — and we'll send the documentation if you ever want to see it.